Help & FAQ
Common questions about booking, hosting, and your account.
How do I book an experience?
Open a listing, pick a date and number of guests, and send a booking request. The host confirms it, and you'll get a confirmation email once they do.
When am I charged?
You're charged per the listing's terms once the host confirms your booking. Payment references appear in your account.
How do I cancel a booking?
Open the booking from your account and use Cancel. Cancellation terms depend on the host's policy shown on the listing.
How do I become a host?
Create a host profile from your account, complete verification, and publish your first listing. See the 'Become a host' page to get started.
How do I export or delete my data?
You can request a copy of your data or delete your account from your account settings. Deletion removes your personal data across the platform.
I still need help.
Use the contact form and our support team will get back to you by email.